Craft Course in Front Office Operations

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(Skill-Oriented Certificate Programmes)

Craft Course

IICTHM offers Craft Courses designed to provide intensive hands-on training and industry-ready skills in core hospitality operations. These programmes are ideal for students seeking quick employment, practical expertise, and entry-level positions in hotels and service establishments.


About the Course

The Craft Course in Front Office Operations prepares students for guest-facing roles by training them in reception duties, communication skills, and basic hotel administration.


Training Coverage

  • Reception and guest handling procedures
  • Check-in and check-out operations
  • Reservation basics
  • Telephone etiquette and communication
  • Professional grooming and conduct

Career Opportunities

  • Front Office Assistant / Receptionist
  • Guest Relations Executive
  • Customer Service Roles
  • Corporate Reception & Administration