The Department of Front Office Management at IICTHM
focuses on developing skilled hospitality professionals
who serve as the
first point of contact in hotels and service
establishments. The department emphasizes guest relations,
communication excellence, professionalism, and operational
efficiency.
With a model training front office equipped with
modern communication systems and hotel software, students
receive hands-on exposure to real hotel front desk
operations. Training is delivered by experienced faculty
with strong industry backgrounds, ensuring that students
understand both the technical and interpersonal aspects of
front office management.
The Diploma in Front Office Management is a
one-year professional programme designed to train students
in guest handling, front desk operations, and
administrative procedures of hotels and hospitality
establishments.
The course prepares students to manage reservations,
check-in and check-out procedures, guest communication,
and coordination with other hotel departments. It is ideal
for students who aspire to build careers in
customer-facing roles within hotels, resorts, travel
organizations, and service industries.
The curriculum is practical-oriented and structured to reflect real-world front office operations.
Graduates of the Diploma in Front Office Management programme have diverse career opportunities in hospitality and service sectors.